Let’s talk… about supported bus journeys in North East Fife

Posted on 01 Jun 2022

FIFE Council wants to hear from you if you use buses in North East Fife. Residents are being asked to share information about how and why they use local bus services as part of a consultation running from Monday 23rd May to Sunday 30th June 2022.

They’re looking for views on which subsidised bus services operating in North East Fife are most important.  All comments received will be considered when contracts for subsidised bus routes are renewed in August 2023.  

The Council spends just over £4 million a year to support Fife bus services which otherwise wouldn’t be commercially viable for operators to run.  These services are on routes, or at times, when it would cause a real problem for communities to be without them.  These tend to be mainly evening and weekend services or day time services serving smaller, rural communities.

Bus users are asked to take a few minutes to complete the survey, so Fife Council know what services people need and rely on to get out and about.  The following bus services in North East Fife are fully or partly subsidised by the council:

Go Flexi (F3, F4, F5, F6), 41/41A, 42, 59, 64, 64A, 68, 68A, 68B, 69, 70, 77A, 94/94A, 92/ 92A/92B/92C/92D, 94/94A, 95 

You can take part in the consultation from Monday 23rd May in several ways:

  • Go to https://www.fife.gov.uk/bussurvey
  • Pick up a questionnaire from St Andrews, Leven or Glenrothes bus station and return in Freepost envelope provided
  • Look out for people surveying passengers on the bus services listed above
  • Call 03451 55 55 555 Ext 445105 to have a questionnaire sent to you

There will also be a representative at the following bus stations during the consultation period:

Glenrothes bus stationLeven bus stationSt Andrews bus station
31st May 10am to 1pm6th June 1pm to 5pm14th June 1pm to 5pm
2nd June 1pm to 5pm9th June 10am to 1pm16th June 10am to 1pm

Tony McRae, Service Manager for Passenger Transport, said, “Over two million journeys are made around Fife each year on buses that the council pay for, so it’s really important we review them regularly to make sure they’re still meeting people’s needs.

“This consultation is not about the customer service people receive from bus operators. This is about understanding where people are travelling to and from when they take the bus in North East Fife, the facilities they need to visit, and the times they need – or would prefer - to travel. This is so we can be sure that we continue to provide services that represent good value for money.

He continued: “Many people rely on bus services to get to work, college, health appointments and to access shopping and leisure facilities.  I encourage all bus users in North East Fife to have their say by completing a survey.  That way, we can make sure we’re providing services that people really need.”

During May and June, staff will also be carrying out ‘on-bus’ surveys with passengers using these routes and will be analysing ticket machine data.